If a supplier/bidder needs to submit or check the status of the User Support ticket we recommend to go to https://sfcitypartnersupport.sfgov.org                      and click on “Create a new ticket” or “Check the ticket status”.

If there is no access to the website, a User Support ticket can be sent via email to sfcitypartnersupport@sfgov.org or by contacting the user support team at 415 944-2442.  If a supplier/bidder just needs to have an access to check the status of already existing ticket, he/she should contact the user support team and ask to activate their account.